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Terms & Conditions

All items are hand made in Australia and will vary slightly in size, colour and pattern to those visible in the online store. We do not issue exchanges due to any of these variations. All items are sized as accurately as possible.

We professionally gift-wrap all of our orders. You can also add a gift card with a customised message free of charge, simply tick the "gift" box during checkout and add your personalised message.

 

Shipping Information

Goods will be shipped using UPS and normally sent within 1 to 2 business days. We use regular mail and cannot arrange special delivery or collection of items. Purchases within New York State will incur a sales tax. We will advise our customers within two days if goods are not available.

Shipping times:
UPS Ground: 1 - 5 business days
UPS 3 Day Select: 1 - 3 business days
UPS 2nd Day Air: 1 - 2 business days (Alaska and Hawaii may take longer)
UPS Next Day Air: Next business day

UPS Worldwide Expedited: 2 - 5 business days
UPS Worldwide Express: 1 - 3 business days
UPS Worldwide Express Plus: 1 - 3 business days

 

Exchanges

Dinosaur Designs does not issue refunds unless required by law. Exchanges can be made by emailing newyork@dinosaurdesigns.com.au within 14 days of receiving the goods. We can exchange for other items or a credit note of the same value minus postage cost.

Please return any items to:

Dinosaur Designs
211 Elizabeth Street [Cnr Prince Street]
New York, NY 10012

 

Export Restrictions / Customs

None of the Dinosaur Designs' products are currently subject to any export restrictions. All taxes and duties including customs excises and import taxes are the customer's responsibilities and may be a government requirement of import. 

 

Disclaimer

Dinosaur Designs will not take responsibility for any breakages after the order has been delivered in good condition. We are not responsible for any delivery delays after the order has left our studio or due to any circumstances beyond our control.

 

Privacy Policy

Dinosaur Designs is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter and to personalize your shopping experience with us.

Registered users may receive additional announcements from us about products, services or special deals. At any time users can choose not to receive information by emailing us at dinosaur@dinosaurdesigns.com.au.

We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours. If our policy on information collection or uses changes, we will update this policy page.

 

Security

Dinosaur Designs makes every effort to ensure that all of the transactions that occur on its website are secure. We provide a range of payment methods including VISA, MasterCard and AMEX.  All orders are processed over guaranteed secure industry standard SSL Certificate (Secure Sockets Layer) encryption technology.

 

Contact us

If you have any questions or worries regarding your order please feel free to email us at newyork@dinosaurdesigns.com.au or call us on +1 212 680 3523



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