SHIPPING & RETURNS
SHIPPING & RETURNS
Every Dinosaur Designs order is carefully and professionally gift wrapped. Personalised notes can be included, simply enter the details at checkout.
Goods are shipped via UPS, with fees calculated real-time at checkout. Purchases within New York State will incur sales tax.
All orders placed before 12pm will be dispatched that day, with any orders placed after this cut-off time dispatched the following business day. Our team work hard to ensure orders are sent out as soon as possible, however please allow an extra 1 – 2 days for your order to be processed and dispatched during promotions and over the Christmas period.
Delivery timeframes are estimates and do not take into account processing times, transit delays or customs hold ups.
UPS Ground: 1 - 5 business days
UPS 3 Day Select: 1 - 3 business days
UPS 2nd Day Air: 1 - 2 business days (Alaska and Hawaii may take longer)
UPS Next Day Air: Next business day
UPS Worldwide Expedited: 2 - 5 business days
UPS Worldwide Express: 1 - 3 business days
UPS Worldwide Express Plus: 1 - 3 business days
DUTIES & TAXES
All international orders may be subject to duties and taxes. These can include customs and import tax which are established by your local customs authorities and may be a government requirement of import. The payment of such are the customer's responsibilities and Dinosaur Designs has no control over these and will not refund customers for any charges. Please contact your local customs office if you would like more information regarding duties and taxes.
Exchanges can be made within 30 days of receiving the goods. We do not offer refunds for change of mind. If a piece is not quite right, you will be provided with an online store credit voucher which is valid for 3 years.
To return your item/s:
1- Post the item/s still in their original condition with the returns form that was included in the orders paper work to:
Dinosaur Designs New York
Online Store - Exchanges
21c Crosby St
New York, NY, 10013
We strongly recommend that all exchanges posted to Dinosaur Designs have a tracking number. Dinosaur Designs is not responsible for any exchanges that go missing or lost on their way to us.All return shipping costs are the responsibility of the customer. A further delivery charge will be required for sending out exchanges.
2- Once your items has been received, the return will be processed within 3 business days and you will be emailed a store credit voucher. If a refund has been made, you will be credited to the credit card or PayPal account used to make the original order. Processing time can vary between banks so please allow up to 10 business days for the refund transaction.
If you have any questions please email us at firstname.lastname@example.org or call on +1 212-680-3523